Refund policy

Last updated: April 2026 | Pop and Pack Sdn Bhd
We want every ORO order to arrive in perfect condition. Because our products are consumable supplements, our policy is as follows.
Eligible Claims
Damaged or defective products: If your order arrives damaged or defective, contact us within 3 days of delivery with your order number and clear photographic evidence. We will arrange a replacement or full refund at no cost to you.

Wrong item received: If we sent you the wrong product, contact us within 3 days of delivery and we will rectify the error at our expense.
Non-Eligible Claims
Change of mind on opened or used products
Claims submitted more than 3 days after confirmed delivery
Products that have been stored incorrectly or damaged after delivery
How to Submit a Claim
Email hello@oromelts.com with the subject line "Refund Request -- [your order number]". Include your order number, a brief description of the issue, and photographs where applicable. We aim to respond within 3 business days.
Refund Processing
Approved refunds will be issued to your original payment method. Processing time is typically 5 to 10 business days, depending on your bank or payment provider.
Shipping Costs
Return shipping costs are covered by ORO for eligible claims. We do not cover return shipping for non-eligible claims.
Contact
Email: hello@oromelts.com
Website: www.oromelts.com