Privacy policy

Last updated: April 2026 | Pop and Pack Sdn Bhd

Pop and Pack Sdn Bhd ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains how we collect, use, store, and protect your information when you visit oromelts.com or make a purchase.

1. What We Collect

We may collect the following personal data:

  • Identity data: name, email address, phone number
  • Transaction data: order history, billing and shipping addresses, payment method type (not full card details)
  • Usage data: pages visited, browser type, IP address, time on site
  • Communication data: messages and enquiries you send us


We do not collect sensitive personal data such as national ID numbers, health records, or full financial account details.

2. How We Use Your Data

  • To process and fulfil your orders
  • To send order updates and shipping notifications
  • To respond to customer service enquiries
  • To send marketing emails, if you have opted in (you can unsubscribe at any time)
  • To improve our Site and user experience
  • To comply with legal and regulatory obligations


We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

3. Data Sharing

We share your data only with trusted service providers who help us operate the Site and fulfil orders, including payment processors, logistics partners, email marketing platforms, and website analytics services. These parties are contractually obligated to keep your data confidential and use it only as directed by us.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Order data is typically retained for 7 years for tax and compliance purposes.

5. Your Rights

Under the PDPA 2010, you have the right to access, correct, or request information about the personal data we hold about you, and to withdraw consent to marketing communications at any time. To exercise any of these rights, contact us at hello@oromelts.com.

6. Cookies

Our Site uses cookies to improve your browsing experience, analyse traffic, and support marketing. By using the Site, you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect Site functionality.

7. Security

We implement appropriate technical and organisational measures to protect your data. Our Site is hosted on Shopify, which maintains industry-standard security certifications. No method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Updates

We may update this policy from time to time. Changes will be posted on this page with a revised date.

9. Contact

Pop and Pack Sdn Bhd

Email: hello@oromelts.com

Website: www.oromelts.com